Policies
Fresh leaves are a natural product picked after you order, so we handle problems by replacement or refund rather than returns. Here is how it works.
If your order arrives damaged, spoiled or different from what you ordered, WhatsApp us a photo of the parcel and the product on the day of delivery. We will send a replacement or refund the amount for the affected items.
Because fresh, dried and powdered leaves are food and herbal products, we cannot take back opened or used items. Unopened items that arrive wrong are replaced at no cost to you.
You can cancel an order before it is dispatched by messaging us on WhatsApp or replying to your order email. Once leaves are picked and dispatched, the order cannot be cancelled.
Prepaid orders are refunded to the original payment method. Cash on delivery orders are refunded by UPI or bank transfer to the details you share with us. We start the refund within 2 working days of approving it.
Bulk leaves, poles, firewood and logs are sold on a personal quote. Quality, quantity and any refund terms for these orders are agreed in writing in your quote before dispatch.
WhatsApp us on +91 87906 21632 or write to contact.eucamart@gmail.com. See also our shipping and delivery page.
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